Since acquiring Opel and Vauxhall from General Motors, France’s PSA Group has dropped not-so-subtle hints that it wants back into the American market. Chief executive Carlos Tavares said the group is already engineering upcoming models to meet U.S. regulations. “That means that from three years down the road we’ll be able to push the button, if we decide to do so, in terms of product compliance vis-a-vis the U.S. regulations,” he explained during the Frankfurt Auto Show.
That means Citroën and Peugeot should have a few vehicles ready for export after 2020. However, selling them won’t be a piece of cake. PSA doesn’t have an established dealer network in the United States, nor does it have a corporate friend in the industry that might allow the company to borrow one.
Still, the European auto group doesn’t seem all that worried. Rather than worry about asking its automotive neighbors to loan it a cup of sweet dealership sugar, it noticed a lot of people prefer aspartame and acesulfame potassium. PSA plans to take a modern, tech-focused, affordable approach to the problem.
“We see the high cost of doing this business; we see the challenges that exist in profitability for dealers and OEMs,” PSA North America chief Larry Dominique told Automotive News last week. “We believe with the new tools, the new technology, the new customer expectations, there are leaner, more agile ways to do this.”
Establishing a dealer network of one’s own is ludicrously expensive. PSA doesn’t want to gamble on it, in the event America buyers aren’t responsive to what it’s offering. Tesla Motors faced a similar problem when it started selling cars — a problem it resolved through online sales and delivery centers. Chinese manufacturers are toying with similar concepts, pitching app-based sales as a way to circumvent dealerships entirely.
Dominique stressed that no official decision has been made at PSA. In fact, we don’t even know which brands it intends to send in America or what kind of timetable it’s working with. But he did say that, if the group decided to go with physical dealerships, the company would take great strides in implementing tech that would keep them profitable. “The world is changing around us from a standpoint of the way the people buy and engage in purchases,” said Dominique.
As a former TrueCar executive, it’s understandable that the CEO would stress the importance of a digital solution. TrueCar initially positioned itself as a way to ensure customers were getting the best deal on a vehicle. However, that model didn’t turn out to be entirely profitable and the company gradually shifted its emphasis toward dealerships (which started to really take off around the time of Dominique’s departure).
Engaging consumers while keeping dealerships happy is an utterly brutal balancing act. But TrueCar provides a valuable lesson — digital car sales have continued growing despite the hardships. A majority of industry analysts are comfortable suggesting roughly 10 percent of all U.S. vehicle transactions could occur online by 2019.
Meanwhile, dealership expenses (as a percentage of total sales) rose to 98.7 percent last year, according to National Automobile Dealers Association data. Average losses on new vehicles ballooned to $421 per car, against $22 per car in 2015. This isn’t abnormal; stores sometimes lose money when the market sucks, only to come back with record-setting profits a few years later. But dealerships losing money helps fan the flames that tech will come in and flip the table — ushering in an entirely new era for the auto industry.
“We need to find a way to reduce our fixed costs,” Dominique said. “We want people to make a profit selling a new car.”
We would urge everyone to remain cautious around the presumption that a digital solution is the only answer to the changing market. Whether you love or hate them, dealerships aren’t going to vanish overnight. But there could be an opportunity here worth taking advantage of here. Digital sales could be a stepping stone until PSA feels safe in setting up brick-and-mortar storefronts in America.
“One of the things we are studying right now is, how can we best balance this — make a better customer experience, more seamless, more online, but also provide the right access to the services and the physical elements when you need them?” Dominique added.
Likewise, it would be foolish for any automaker to ignore tech-based solutions. Not just because it could make them money, but because practically everyone else is already trying their hand. In addition to the proposed digital sales, PSA has already launched an all-in-one transportation application called Free2Move. The app allows customers to hail a ride, pay for mass transit, book a car, and more via a single platform. It’s clever and just the sort of thing other big automakers are trying to create to keep customers engaged with their platforms (and from straying to the competition). PSA intends to launch a similar app for the American market eventually.
As for the cars, PSA hasn’t said much. We know it wants to minimize set-up costs wherever possible, swapping to digital solutions without alienating customers. However, we haven’t really heard anything about tangible product. That should change by winter.
“At the end of this year, we are going to make things a lot clearer relative to [product] timelines,” Dominique said. “By early , we are going to be working more toward the next phase of selling retail, not just planning.”
[Image: Groupe PSA]